Our Money Back Guarantee
Please read the instructions and use our products as directed prior to return since this is critical for optimal results. If you cannot hear, see or feel the difference after trying our products as per the instructions you may return it within 30 days to the place of purchase for a refund. The returned item must be undamaged and unmarred with all original packaging and instructions intact and included.
To return an item:
1. Please contact your original place of purchase for returns or for a shipping address if sending the item by mail or parcel service. You will need to have a copy of your sales receipt. Please include a note giving the reasons for the return.
2. Please pack the product to be returned with great care. The product must be returned undamaged and unmarred with all original packaging and instructions intact in like-new condition. Be sure to include a copy of your receipt and your name, address, e-mail and phone number for processing of the refund.
3. We encourage customers to send the return using a trackable shipping method. It is your responsibility to ensure the returned item arrives to your authorized dealer undamaged. MMSG will not accept responsibility for returned items that are lost or damaged during shipping. Once received, your return will be processed your authorized dealer will issue your refund promptly.
Warranty
We are very proud of the engineering and manufacturing quality of our remarkable products. Therefore, Mapleshade Music & Studio Gear, LLC warrants for a period of One (1) Year from the date of purchase when purchased from an authorized reseller. We will replace, without charge, any product that proves to be defective in materials or workmanship if it is returned to the original authorized reseller with the original receipt.
The warranty does not cover defects that are the result of an accident, misuse, contact with solvent chemicals or malfunction caused by other audio equipment. We are not responsible for damage that is caused by user abuse or by the product being used for what is not intended (for example do not use an instrument cable as a speaker cable; it will overheat and possibly damage your amplifier.).
The warranty excludes all incidental or consequential damages.
To activate our warranty, the product must be returned (with the original receipt) at the purchaser’s expense to the original authorized reseller or place of purchase.
You will receive a replacement as soon as it is confirmed there are defects in materials or workmanship.
Warranty Exceptions
The One (1) Year warranty does not apply to any Mapleshade Music & Studio Gear, LLC product that has been self-repaired or altered in any way. The warranty excludes any external damage and/or normal wear and tear to the product
